QCG

Recommendations to increase flexibility, capacity and capability

The Project

QCG supported a healthcare regulator conduct a review of its Compliance Team.  The requirement was to make recommendations that would increase flexibility, capacity and capability to maintain standards and mitigate risks while meeting increasing workloads and changes to the organisation’s delivery remit (e.g. changing external regulatory requirements, and the changing structure of health services).

Our role

Our role was to work very closely with the Compliance Director and members of the Compliance Team, plus liaison and reporting to the HR Director.  We followed a change project plan which included clarifying the strategic business context, the operational change requirement and links to the wider HR agenda; and an assessment of current structure, capacity, capability and processes.  We interviewed people at all levels in the team to gain an understanding of what was working and what might need improving, and to seek ideas and gain buy-in.  We also conducted a workshop to assess current and required capabilities, success measures and to review the early draft of the model.

Outcome

We built  a capacity model which represented resource versus demand over a rolling twelve month period (driven by user defined inputs to reflect workload and resource parameters) as a tool  to underpin resourcing requirements and aid workforce planning.  We also made further recommendations on flexibility (roles, responsibilities, structures and processes); capacity and deployment; capability, and performance and engagement.