QCG

A Pan-European Reorganisation Following Merged Business Units

The Project

We worked for the European leadership team of this multi-national mobile computing business to develop a strategy for improved service delivery and cost savings, following the merger of two business units. A key requirement was to benchmark all aspects of the organisation against their main competitors and to use this as a basis for recommendations for changes to the location of offices across Europe, the re-shaping of structures by function, work processes, and headcount along with the requirements for a shift towards a more aggressive culture.

Our role

We worked closely with the European President and other members of the European leadership team (highly confidentially pre-merger announcement) in defining the requirement and approach. QCG independently conducted a highly complex and detailed benchmarking study covering six major competitor companies. A central part of our methodology was to undertake a comparative organisational capability assessment between the client and their competitors. This provided valuable insights into the key differentiators for business success in their markets. We then presented our findings to both the European leadership and representatives of the parent company.

Outcome

The conclusions from our work pointed towards fundamental organisational and cultural change challenges for the client, focusing on building new capabilities critical for business success. We subsequently worked with the client to refine and prioritise the implementation work plan, using impact analysis. Significant cost savings have been achieved along with improvements in business performance which are ongoing.