QCG

Reviewing people policies and engagement at a voluntary sector organisation

The Project

We were asked by this fast-expanding charity to review their complete portfolio of HR processes and documentation to ensure they were fit for purpose.

Our Role

We met with a cross section of senior managers and staff to create a picture of the current people policies and how well they were working.  We also conducted an audit of HR processes and files.  Through this initial work, it emerged that a number of basic changes were needed to the formal HR policies and processes.

However, we discovered that the organisation had a more fundamental people issue – a group of key workers, a mixture of the permanent, fixed-term and self-employed, were not fully engaged and committed to the organisation’s goals.

We therefore worked with the Chief Executive and HR Manager to focus upon this group and to create a framework of policies and practices for staff engagement and an employment ‘deal’. This is now harnessing the staff’s enthusiasm and commitment to the long-term development and success of the organisation.

Outcome

The new framework has been successfully introduced and our next task will be to review the impact of these  important changes over the year ahead.