QCG

Providing HR Support for a business process re-engineering project at a property services company

The Project

A property services company had been neglected for a number of years. New management had been recruited and were implementing new business processes and technology. QCG were invited to support the project from a “people” perspective.

Our Role

We worked closely with the Business Process Reengineering and IT consultants to determine the organisation’s structure and roles that would best support the new strategy and processes.  Among other things, we helped develop detailed role profiles and key performance indicators for every role in the organisation.

We then helped the organisation manage the change process in a traditional unionised environment, where redundancies were a possible outcome.

Outcome

Through detailed planning and consultation, the change process was achieved on time against tight time constraints. This included some redundancies.  A major change to organisation, process and systems was implemented on schedule.

We continue to be involved with this client helping them to improve both their ongoing organisational effectiveness as well as their HR processes.